A Message from the CEO ...
A COMPANY'S REPUTATION is the totality of a company's identity: the quality of its people, the value of its brand, its standing in the community and its performance in the marketplace. Building reputation, in this broad sense of the term, is what great companies are all about.
Every day we are required to meet challenges head-on and own our results. Every time we interact with a customer or a member of the community, we define who we are and what we stand for. Our people rally around sales and service, and are motivated to come to work every day with a passion to compete and win. It's imperative that we have a disciplined and consistent approach for translating our values into action.
We understand the challenges ahead. The degree of complexity in the marketplace continues to amaze, as does the intensity of the competition we face from a widening circle of companies. Keeping on top of these challenges will require us to be in a constant mode of learning, innovating, growing and transforming.
We start by putting customers first. We operate according to the values of integrity, respect, performance excellence, and accountability.
Remembering that great companies are judged not by what they say, but by what they do, we create the systems, tools, and processes that enable our employees to use our values to make decisions and serve our customers. Just as they've done throughout our history, our people come through for their customers and communities. Serving the customer is our heritage, our future and our daily challenge. Most of all, it's what we do every day.
Michael J. Magnone
We are ready to serve ...
We make warm friends."
For more than 50 years, HUNTS POINT FUEL Corporation has maintained a tradition of family values both at home and in the community. Founded by Joseph V. Magnone as a small coal and oil delivery company, HUNTS POINT FUEL has grown to become the New York metropolitan area's finest independent fuel oil distributor.
HUNTS POINT FUEL's success story began in 1952, when Peter Magnone formed Belnord coal, Ice & Oil. Soon after Joseph & Thomas Magnone purchased the company and changed the name to HUNTS POINT FUEL. This newly founded company delivered coal & oil to small, multi-dwelling buildings, and private homes. The conversion from coal to oil had begun when customers realized oil was a cleaner and more efficient source of heat. Hunts Point Fuel made the necessary changes to better serve our customers and acquired additional trucks to deliver heating oil.
Times have changed dramatically since Joe first founded the company. Today, a third generation of the Magnone family continues to honor his commitment to providing top-flight customer service and high-quality products and service. This rich tradition is strengthened by its reputation for integrity and a philosophy of treating the customer first, HUNTS POINT FUEL provides fuel for the enterprises that are the heart of the community, apartment and office buildings, manufacturing plants, private homes, schools, hospitals, and places of worship.
HUNTS POINT FUEL has highly trained in-house service personnel and a Customer Care Center dedicated to handling customer needs. These outstanding team members actively volunteer in their communities and contribute to many charitable causes. In fact, Hunts Point Fuel has received community service awards in appreciation for making heating oil more accessible and affordable to the elderly and lower income households.
As a family owned and operated company, Hunts Point Fuel aims to treat each and every customer like a member of the family.
"We Are Family"
Meet Our Dedicated and Valued Employees
Tom Langer, Consulting Advisor
Tom monitors Hunts Point Fuel's expenses to ensure that it runs efficiently in order to order customers competitive prices. A team member here for over 15 years, he has worked in the industry for over 40 years.
Jackie Erhardt, Credit Manager
Jackie has been with Hunts Point Fuel for 11 years, and has worked in credit and collections for 21 years. She is always happy to help customers find ways to save money, whether by enrolling in SmartPay or signing up for a service contract.
Monique Johnson, Customer Relations & Service
Daughter of Rosemarie Johnson, Monique has been with the company since 1989. Starting out as a receptionist, Monique has assisted customers calling the service department since July 2003. She now handles Customer Relations and service.
Peter Barrow, Service Technician
Peter has been with Hunts Point Fuel since 1982 - and he has enjoyed every minute of being able to provide our customers with complete comfort.
Owen Commerford, General Manager
Owen has a broad, overall responsibility for the organization. He oversees most or all of the firm's marketing and sales functions as well as the day-to-day operations of the business. Frequently, involved in the every day operations of our service department. Owen has over 30 years experience in the Industry and has been with us since 1976.
Claristina Jeffers, Accounting Manager
Claristina started working for us in 1986 as a keypunch operator and was then promoted to accounts payable. She is always ready, willing and able to accomplish any task that is given to her, and goes out of her way to help where and when needed.
We would like to give special thanks to the following employees, who have recently retired, for their dedication to our company ... and your comfort!
Sarah Anderson, Customer Relations - RETIRED
Sarah has been with us since 1989. She has been working with both Brite Fuel and Hunts Point Fuel.
Rosemarie Johnson, Computer & Accounting Department Manager - RETIRED
The manager of the computer department for Hunts Point Fuel's retail and trucking divisions, Rosemarie has been with the company for an amazing 34 years! Rose began as by doing data entry but now manages all computer operations and has expanded her responsibilities into the accounting department.
Rose Magnone - RETIRED
Mrs. Magnone is Hunts Point Fuel's matriarch. She and her late husband Joseph founded Hunts Point Fuel in 1952. She stopped working at the company in Fall of 2008 but for years, she coordinated company events, handled correspondence and orders, and greeted customers. She is the devoted mother of three - Lorette, Celeste and Michael - and is the proud grandmother to Michelle, Nicole, Danny and Michael Kane.
A Message from the CEO...
A good client relationship is built on long term trust where many transactions occur with you serving as their trusted advisor. You earned this status because your credibility built it. You advised them and you defined yourself as trusted advisor. They don’t perceive you as a salesperson. They see you as they do a doctor who they can trust and count on. You not only make the sale but you deliver the product or service many times. They count on you to do what you say you are going to do.
Influencing others to make the best choice for themselves while serving them with integrity and keeping their best interest in mind. We want to build a relationship of trust and service with our clients, every day. The best choice for the client is what builds trust.
Truth penetrates and goes deep. People trust you when you are honest with them. Be honest in every conversation and you will build trust. It takes courage to be honest. People like honesty and it builds strong bonds of rapport. In short, you build the relationship with honesty.
Courage is the quality of mind or spirit that enables a person to face difficulty or danger and act anyway. Courage is executing when you feel fear. It is not a state of mind without fear. It’s performing in the mist of fear. I implore you to relate to others with integrity and honesty. My dad taught me a great lesson. He told me to be honest and I wouldn’t need to rely on my memory.
Michael J. Magnone